Strategic Finance

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the role

Decagon is scaling fast, and we're building the finance function to match. As one of our first finance hires, you'll sit at the center of our most critical decisions — owning planning, stress-testing bets, and partnering directly with our co-founders and leadership team to allocate capital against our biggest opportunities. This isn't a reporting role. You'll shape how we think, not just track how we did.

In this role, you will

• Own our quarterly and annual planning cycle end-to-end, guiding overall company strategy, resource allocation, and decision-making

• Build and own our financial model and unit economics framework

• Partner cross-functionally with executives across key functions to ideate, support, and drive strategic initiatives

• Drive accountability across the business by defining financial and operational KPIs, building dashboards, and identifying the right levers to accelerate growth and efficiency

• Monitor key performance indicators, financial metrics, and cash flow; deliver timely reporting packages and insights on key business trends

• Build and maintain complex financial models for long-range planning, unit economics, business cases, and investment evaluation

• Own materials for our Board meetings and serve as a key partner on future fundraising processes

• Develop and build a scalable finance function that can support Decagon’s hyper-growth

Your background looks something like this