Churn Specialist

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us.

At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.

If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.

WHY JOIN FOXELLI?

Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously.

If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career.

THE ROLE

We're looking for a Churn Specialist for our craft subscription box brands to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them.

You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle, and turn data into initiatives that actually move the needle on retention.

You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers.

If you love:

• getting into customer data and finding the story behind the numbers

• mapping out a customer journey and spotting where things go wrong

• testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc

• using AI and automations to move faster and do more with less

• understanding what makes customers stay (or leave) on a psychological level

• working across multiple products and brands without losing focus

• working with crafts like knitting, crochet, and quilting

And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results…

…you might be our person 👀

🚀 WHAT YOU'LL BE DOING

Churn Analysis & Research