Content Marketer
CA$146,000 – CA$180,000 / yr base salary
Posted 3 Sep 2026
Advertised as “Staff Content Marketer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5–7 yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | CA$146,000 – CA$180,000 / yr |
|---|
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
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Quality: conversations that feel authentic and on-brand.
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Experience: effortless shopping from chat to checkout.
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Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
Overview
Support is usually a cost center. The best ecommerce brands treat it as a growth channel. Gorgias is how they do it.
We built the helpdesk for ecommerce: email, chat, voice, SMS, and social in one place, with AI built in. AI Agent resolves conversations on its own, and the Shopping Assistant turns shopper questions into sales. Merchants get faster support and more revenue from the teams they already have.
More than 17,000 merchants run on Gorgias; brands like Steve Madden, Decathlon, Psycho Bunny, and Glossier. We're on our way to $100M in annual recurring revenue, and the story that got us here is only beginning to be told; that’s where you come in.
About Content Marketing
As the Staff Content Marketer, reporting to the VP of Marketing, you'll own content at Gorgias: brand, thought leadership, social, and community.
Content has done its job here. The blog, the research, the customer stories — they built a brand 17,000 merchants recognize. But we're not the company we were when most of it was written. The product is evolving, the ICP is shifting, and AI is changing how we work. We're an AI-first platform moving upmarket, and the content hasn't caught up. Your job is to rebuild the program for that next chapter: a sharper strategy, a clearer voice, more amplification, and AI-powered production that lets a small team ship like a big one.
What You'll Do
Set the content marketing strategy and do the work. This is a hands-on role today.