Customer Support Team Leader
Posted 22 Jul 2021
Advertised as “German - Customer Support - Team leader”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- People management
- Employment
- Remote
- Contract
- Full-time
Compensation
No salary listed for this role.
Role speciality
Customer Support
Are you an experienced Customer Support Team Leader who is looking to take the next step?
Does leading a support team within one of Europe’s fastest-growing companies sound like your next adventure? If so, then we’d love to chat!
What you'll be doing:
- Leading by example and showing what customer-obsessed means. Our Customer Support-Team knows that customer interactions serve a larger purpose than simply fixing problems. You will lead by example and raise the bar for the way we do support.
- Communicating: Understanding and setting the needs and relevant tone of voice to each of our customers (courier partners, customers, and merchants) that are reaching out to us.
- Getting stuff done
Requirements
- Fluent in German, basic knowledge of English would be considered an asset; not required though
- Previous experience at a similar role
- Flexibility to work in shifts (no night shifts)