Contact Centre Agent

Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team.

They are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow.

Responsibilities:

• Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
• Achieve performance targets as set out by the Market Manager and Team Leaders
• Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
• Assisting customers via phone, social media, chatbox, and emails.
• Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
• Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
• Dealing with customer complaints in a professional manner
• Ad-hoc tasks as assigned by the Team Leader

Requirements

• Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Fluency in English and German.
• Good sales and/or customer service skills from previous job experience
• Excellent communication skills – written & spoken in the required language
• Ability to work in a fast-paced environment
• Good team player with ability to build and maintain strong relationships
• Word processing skills be able to type 25 WPM.
• Flexible to be rostered from Monday to Sunday

Benefits

• Job stability - Role is being offered on a full-time indefinite basis
• Training and development
• Health insurance
• Mobile schemes
• Gym packages included
• In-house canteen serving different healthy food
• Monthly events
• Free on-site parking
• Staff discounts in over 50 businesses
• Dress down Fridays
• Normal office hours.
• Onsite working model in Mosta.
• Performance bonuses
• Fixed language bonus.
• Relocation package: 2000 euros after completion of 1st month.