Customer Consultant

How would working for AirBnb sound to you?

Exciting? Then we have the perfect opportunity for you!

On behalf of our client, we are looking for a Customer Consultant to join one of the biggest Online Accommodation Platforms to work remotely all over Greece.

Kick-start your career at a company that operates an online marketplace for lodging, primarily home-stays for vacation rentals, and tourism activities.

On a typical day, you’ll:

• Communicate with speed, empathy, and effectiveness with customers via telephone, emails, and online chats
• Identify and assess customers’ needs to achieve customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents

Requirements

• Native/ Near-native level of Spanish
• Advanced level of English
• Experience in tourism is desirable, but not essential
• Good MS Office skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in shifts (no after midnight shifts)
• This position requires all employees to be located in Greece.

Benefits

• Competitive remuneration package
• Monthly performance-based bonuses
• Extra benefits per working day
• Professional growth opportunities in a leading company in the outsourcing industry
• Multinational and multicultural exposure
• Indefinite duration contract

Only CVs in English will be reviewed.

This position does not provide visa support.

This position requires all employees to be based in Greece.