Fraud Operations Analyst

On behalf of our global client, we are seeking a analytical and detail-oriented Spanish-Speaking Fraud Operations Analyst to join their dedicated Risk & Fraud Prevention team. In this role, you will be responsible for monitoring transaction activity, identifying suspicious patterns, conducting risk assessments, and preventing fraudulent operations across Spanish-speaking markets.

Responsibilities

• Monitor real-time account activities and transaction flows in Spanish-speaking markets to detect potential fraud, money laundering, or policy breaches.
• Review flagged transactions, chargebacks, and high-risk accounts using internal fraud detection tools and risk scoring models.
• Conduct detailed background checks, document verification, and risk assessments on escalated accounts.
• Collaborate with compliance, legal, and payment operations teams to mitigate financial losses and maintain regulatory adherence.
• Communicate with customers and financial institutions via email or secure channels to verify suspicious activity and resolve account holds in Spanish.
• Maintain comprehensive records of fraud investigation findings and contribute to the ongoing improvement of anti-fraud rules and algorithms.

Requirements

• Native or C1/C2 proficiency in Spanish.
• Fluent English skills.
• Strong analytical mindset with the ability to spot irregularities and anomalies in complex data sets.
• Familiarity with risk assessment frameworks, chargeback rules, and anti-fraud software.
• High integrity, decision-making confidence, and ability to handle confidential financial information with discretion.
• Comfortable working in a fast-paced environment with shifting priorities.

Benefits

• Competitive salary package with performance bonuses.
• Private healthcare insurance.
• Ticket Restaurant card.
• Complete relocation support.
• Continuous professional training in fraud detection systems, AML policies, and risk management.
• Modern central office workspace with international, cross-functional teams.