CRM Manager

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned CRM Manager Manager to support our Development department.

The CRM Manager will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

Development Operations CRM Manager

Reporting to the Director of Development Operations, the CRM Manager will perform the critical role of maintaining the Raiser’s Edge NXT database and related platforms for HCZ. This position will be responsible for ensuring the integrity and accuracy of donor information in collaboration with the Development Team. The manager will design, build, and deliver custom reports and lists to facilitate the work of the development team. This includes database cleanup, imports, analyzing trends, custom fundraising reports, and records maintenance. The role includes monitoring the integrity of the information contained in the database and determining how to translate data into usable, actionable information for the formation and execution of fundraising strategies and metrics.

Requirements

Essential Duties and Responsibilities:

Database Management:

• Oversee the daily operation and maintenance of the Raiser's Edge NXT database.
• Ensure accurate and timely data entry, including donor information, gift tracking, pledges, and fundraising event details.
• Proactively leads regular database hygiene and maintenance efforts, including duplicate management and periodic audits.
• Assists in developing written policies, procedures, and training materials for processing and data management.

Reporting & Analytics:

• Assists with data needs, ad-hoc reports or queries, and financial reports as requested by all departments.
• Provide insights and recommendations based on data to support fundraising strategies and decision-making.

Gift Processing:

• Support the processing of donations, including online, offline, and event-based gifts.
• Ensure timely and accurate acknowledgment and receipt of donations.

Donor Stewardship & Engagement:

• Manage segmentation and tracking for donor communications, appeals, and acknowledgments.
• Assist with creating tailored reports for high-level donor meetings, major donor cultivation, and stewardship initiatives.