Order Management Specialist

On behalf of our client, a leading global organization, we are seeking a detail-oriented and customer-focused Portuguese-Speaking Order Management Specialist to join their international operations team. In this role, you will be responsible for overseeing the end-to-end order processing lifecycle for business accounts, ensuring accurate order execution, timely delivery tracking, and exceptional customer satisfaction.

Responsibilities

• Receive, validate, and process customer orders in the system accurately.
• Monitor order fulfillment pipelines from initial entry through to shipping, customs clearance, and final delivery.
• Coordinate with supply chain, logistics, warehouse, and sales teams to resolve order holds, inventory shortages, or shipping delays.
• Act as the main operational point of contact for Portuguese-speaking business clients regarding order status updates, delivery schedules, and invoicing queries.
• Manage customer returns, order cancellations, claims, and price adjustments in accordance with company guidelines.
• Maintain accurate customer records and master order data within the CRM and ERP systems.
• Support period-end reporting and operational alignment across regional logistics networks.

Requirements

• Native or C1/C2 proficiency in Portuguese with fluent English skills (written and verbal).
• Familiarity with ERP platforms such as SAP, Oracle, or Salesforce CRM for order processing.
• Proficiency in MS Office, particularly MS Excel for tracking order metrics and reports.
• Strong problem-solving, organizational, and multitasking skills with high attention to detail.
• Excellent communication skills for professional client interaction in Portuguese.

Benefits

• Competitive remuneration package.
• Monthly performance bonus.
• Private health insurance.
• Meal voucher.
• Relocation package (flight tickets, temporary accommodation, and local administrative support).
• Ongoing learning & development programs and clear internal career progression pathways.
• Collaborative, multicultural environment within modern office facilities.