Communications Coordinator

Our client is a US multi-brand property services and insurance restoration company operating across nine distinct brands, with office teams and field crews spread across many states. They are hiring a Communications Coordinator to be the connective tissue between leadership, office staff and field crews: making sure the right message reaches the right people, in the right format, at the right time.

This is not a social media or marketing role. It is an internal and operational communications role. You will own the company intranet, write and send company-wide announcements for leadership, turn office decisions into short messages crews can act on from a phone, and run the communications calendar that keeps it all in order. The work follows US Eastern business hours.

The role takes a particular kind of trust: you will often be the last person to read a message before hundreds of employees do, and some of it will be sensitive. It suits a writer with a sharp editorial eye who plans ahead, keeps deadlines without being chased, and knows when a message needs approval before it goes out.

Key Responsibilities

SharePoint Intranet Management

• Serve as the primary owner of the company intranet on SharePoint: maintain its structure, keep content current, and make sure employees can find what they need.
• Build and update intranet pages with a focus on clarity, navigation and visual organization.
• Coordinate with department heads so that everything posted is accurate and up to date, and retire or replace pages that are not.

Company-Wide Email Communications

• Draft, format and send company-wide announcements on behalf of leadership.
• Manage recurring communications, including policy updates, company news and operational notices.
• Make sure every written communication is polished, in plain language, and pitched in the right tone for a diverse audience of executives, office staff and field crews.

Field Team Notifications

• Send time-sensitive updates to field crews through a mobile field-communication platform such as Connecteam or Beekeeper.
• Translate office-side decisions and operational changes into clear, mobile-friendly messages that field staff can act on.
• Stay aware of what is happening across job sites and coordinate with project teams so every message is accurate.

Visual Formatting and Creative Support

• Use Adobe Creative Cloud (InDesign, Illustrator and Photoshop) to format announcements, internal documents and communications materials to a professional standard.
• Use AI tools such as Claude, ChatGPT and Microsoft Copilot to speed up drafting and improve consistency, and review everything they produce before it goes out.