Help Desk Representative

Company Description

Since our very first Brakes Plus opening in 1990, and now with nearly 100 locations across 6 states, Brakes Plus has been providing our customers with the superior products they need and the unmatched customer service they have come to expect. As one of the fastest growing FULL-SERVICE automotive companies, we are continuously opening new stores in each of these regions while maintaining the family values and standards that the company was founded on.

Every action we take and every decision we make is guided by our mission, which is**: To give each customer the assurance that their car is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action.**

Job Description

Brakes Plus is looking to fill a Help Desk Representative (Tier1) position. We are looking for a person with interest to grow and learn about different technologies. Position includes responding to phone calls and e-mails from internal employees with technical questions. We require basic experience with computers and components. Looking for an eager person wanting to learn. The Help Desk Representative will provide basic Tier 1 technical assistance to computer system, components, users, and answer questions or resolve technical problems for employees via telephone from a remote location. This includes providing assistance concerning the point of sales system, and internal website. Will work to delegate HelpDesk tickets outside Tier1 (Helpdesk), to Tier 2 (IT) as needed. The Help Desk responds to and is governed by IT leadership.

• You are expected to be available to work nights and weekends in alignment with the predetermined on-call schedule. 
• You must be proficient in use of computers and software such as Microsoft Word, Excel, File Explorer, Microsoft Windows, Etc.  

Qualifications

Responsibilities:

• Oversee the daily performance of computer systems. Report problems back to Tier2 (IT) as needed.

• Answer user inquiries to resolve problems.

• Observe computers systems and networks are functioning properly, looking for errors and bugs. Reporting any issues back to Tier2.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Assist in other area of the IT team when needed.