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Customer Service Specialist at DHL — BranchFactor

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Customer Service Specialist

DHL · Bangkok

Posted 28 Sep 2026

Advertised as “Airfreight, Customer Service Specialist, Export”

BranchFactor Summary

The original posting with the fluff stripped out

Expected experience: 2–3 yrs
Management level: Individual contributor

Compensation

No salary listed for this role.

Role speciality

AirfreightExportFreight Forwarding

Useful technologies

CargoWiseCW1

Required qualifications

Field of studyBusiness Administration, Logistics (or related)

Study levelBachelor's

Original posting

Key Responsibilities/ Challenges:

• Serve as the primary contact point for assigned customers, ensuring excellent service delivery.

• Receive, verify, and process customer orders before handing them over to Operations.

Which skills are in demand for this role? →

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• Update and track shipment status proactively, ensuring transparency and a customer centric service approach.

• Handle customer inquiries, special requests, irregularities, and complaints in a timely and professional manner.

• Arrange for space bookings on aircraft and monitor shipments throughout the transit process.

• Prepare necessary shipping documents and ensure compliance with regulations.

• Support the billing process for shipments.

Qualification:

• Bachelor’s Degree or higher in Logistics, Business Administration, or a related field.

• Minimum 2-3 years of experience in freight forwarding, specifically in airfreight; export experience strongly preferred.

• Experience with CargoWise (CW1) is an advantage.

• Solid understanding of customer service processes, systems, and operational flow.

• Strong ability to identify and fulfill customer needs with a friendly and professional approach.

• Excellent interpersonal skills with the ability to collaborate effectively across all organizational levels, including management.

• Good command of written and spoken English.

Which skills are in demand for this role? →

More openings like this

Customer Service SpecialistEnerstaff · Dallas, Texas, United StatesUSD 24–29 Customer Service SpecialistDSV · Koninko, Greater Poland, PL, 62-023 Customer Service SpecialistDSV · Strecno, Zilina, SK, 013 24EUR 1K Customer Service SpecialistDSV · Gdansk, Pomeranian, PL, 80-298 See all Customer Success & Account Management openings →

Sourced from phenom · original listing