Air Logistics Customer Integration Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As KN GS- Air Logistics Integration Specialist, you will be responsible for providing administrative support and expertise in solutions built by our High Tech Solution Center (HSC) for global accounts. Your role will involve managing our global support ticket queue to ensure timely responses to our internal and external customers as well as maintaining documentation and helping with some smaller changes. As part of our Global Service you are ensuring the ongoing support and maintenance of our different HSC solutions. Additionally, you will collaborate with various teams and contribute to knowledge sharing.

How you create impact

• Investigate issues along different process chains (SALOG, KN Login, myKN, OEDI, KNITE, Jupiter, ESP + any EDI / API connections involved)
• Provide solution support of implemented integrations
• Document support requests and invested efforts via Jira Service Desk / Email
• Document any interface support
• Collaborate and share knowledge within the team (e.g. WIKI, WIs)
• Support HSC Development Team on customized solutions for dedicated customers
• Maintain operational stability and coordinate support activities

What we would like you to bring

• Strong analytical skills, ability to understand complex processes
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Ability to work effectively in a fast-paced, cross-functional team environment
• Passion for customer excellence, a willingness to learn, to be self-managed and to work well within a team
• EDI experience within a freight forwarding environment would be an advantage
• Experience with Microsoft SQL / SSMS (executing / creating queries, work with SQL views) and Microsoft Excel 
• Experience with data mapping, testing and support
• Experience in ETL tools (no code / low code) benefical - preferably with the Lobster _data solution

What's in it for you

• Join a supportive and diverse team that values your ideas and expertise.
• Expand your skills through challenging projects and continuous learning opportunities.
• Make a difference by contributing to processes that support employees worldwide.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.