Customer Success Engineer
US$6,000 – US$7,500 / mth base salary
Posted 7 Oct 2026
Advertised as “Mandarin-speaking: Customer Success Engineer (Contract)”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–8 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Contract
| Base salary | US$6,000 – US$7,500 / mth |
|---|
Field of studyComputer Engineering, Computer Science, Electrical Engineering (or related)
Study levelBachelor's
ABOUT RETELL AI
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
Recent recognition:
-
No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
-
#3 Fastest-Growing Software Company, G2 Best Software Awards 2026
ABOUT THE ROLE
We're hiring a Mandarin-Speaking Customer Success Engineer on a long-term to help enterprise customers successfully deploy and scale AI voice agents in production.