Service Administrator

Hours: Full-time, 37.5 hours p/w 

Salary: £25000 (London Area)

Location: Epsom, Surrey KT17

At Accordia, we support adults with learning disabilities, autism, acquired brain injuries and mental health needs to live fulfilling lives in their own homes within the community. We provide person-centred support to individuals with a range of needs, including complex behavioural needs and forensic histories.

Our services are registered with the Care Quality Commission (CQC), and we are committed to maintaining high standards of quality, compliance, governance and support.

This is an important role at the heart of our service, helping to ensure that records are accurate, staff training and compliance are up to date, and the service remains organised and inspection-ready. You will work closely with the Compliance Manager, Registered Manager, Deputy Manager, Team Leaders, HR Manager and Recruitment Officer to support the smooth and effective running of the service.

About the Role

As Service Administrator, you will provide essential administrative and coordination support across the service. You will help maintain accurate records, monitor deadlines, coordinate meetings and training records, and ensure that key compliance documents and evidence are readily available.

Your work will help managers and team leaders focus on delivering high-quality, person-centred support while ensuring that the service is prepared for CQC inspections and internal mock inspections.

Key Responsibilities

• Staff development and compliance: Maintain accurate records of staff supervision, appraisals, competencies and other essential employment documentation.
• Training compliance: Monitor training records, identify upcoming renewals or gaps, and follow up with colleagues to ensure records remain up to date.
• Rota and staffing administration: Support rota coordination and maintain accurate staffing records.
• Inductions and new starters: Assist with the administration of new starter documentation, inductions and onboarding records.
• Meetings and governance: Arrange meetings, prepare documents, take minutes and maintain action logs and governance records.
• Inspection readiness: Keep compliance evidence organised, accessible and up to date to support CQC inspections and internal audits.
• Service user records and engagement: Support the accurate maintenance of relevant service user records and assist with appropriate engagement activities.
• Service activities and Champions: Provide administrative support for service activities, initiatives and staff or service user champion roles.