Industrial Technical Support Specialist

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Volvo Group Australia manages the manufacturing, distribution and operation of well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role sits within our Volvo Penta business. 

Volvo Penta is a world-leading supplier of engines and power solutions for a wide range of marine and industrial applications. Driven by innovation, our close cooperation with our customers and our century-long experience, we supply comprehensive solutions that are made to move people, businesses, and societies. 

What you will do

As the Technical Support Specialist for our Industrial business, you will be responsible for the development of the Volvo Penta Dealer Network within WA, SA, VIC and NT. Your focus areas will be technical support, competency development, warranty & campaigns, service agreements, customer satisfaction and parts growth.  

Your responsibilities will include but not be limited to: 

• Provide technical support regarding mechanical, electrical, and electronic faults within the Volvo Penta Oceania service network 

• Manage and administer Argus service requests 

• Administer, audit, and supervise warranty & campaigns in accordance with company guidelines  

• Continuously improve the performance of Volvo Penta Dealers using Vodia, Warranty UCHP, and Argus systems 

• Promote and market Penta’s total offer, including Parts & Product Management, Service Agreements, Price Management, and Aftersales 

• Develop and maintain strong relationships with key customers and dealer networks  

• Perform Service Market audits throughout the Dealer network  

• Manage customer satisfaction surveys and compile monthly reports and analysis  

• Oversee unit registrations and ensure quality  

• Assist with training dealer personnel and provide onsite technical support. 

Your future team

Reporting to the Head of Mobile Power Solutions Oceania, you will work in a team of 7, including BDM's, an Application Engineer, Key Account Manager and a Parts BDM. This role can be based either in our Perth or Gold Coast offices.  

Volvo Penta’s team culture is built on trust, accountability, fun, collaboration, and respect, fostering a supportive and productive work environment where ideas are shared openly, responsibilities are embraced, and successes are celebrated together.