HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024).

HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations.

HackerOne Values

HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability.

Senior Automation Engineer, IT Help Desk

Location: Pune, India (working onsite)

Position Summary

HackerOne is building an AI-native approach to Enterprise IT, where AI agents are the first line of support and every human interaction becomes an opportunity to make those agents smarter. As Senior Automation Engineer, IT Help Desk, you will build and operate this model—combining exceptional internal customer service with hands-on engineering to create AI agents, automations, and support experiences that help Hackeronies do their best work.

This is not a traditional help desk role. You will work in a highly technical, developer-heavy environment and be expected to build with AI yourself: writing code, developing and improving agents, understanding developer workflows, and using data to systematically shift support from human intervention toward automated resolution. The underlying model is Tier 1 AI Agents, Tier 2 human support/on-call, and Tier 3+ deep technical escalation to owning teams, with the explicit goal of continually moving repeatable work toward Tier 1.