IT Manager

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Role Summary: 

Own our regional-wide governance layer: data security, AI tool compliance and the audit trail clients need before trusting our embedded teams inside their tools, data and AI environments. Based in Singapore, you'll set the standards every market follows.

Role: 

• Own IT infrastructure and security policy group-wide, across all regional markets and delivery hubs
• Manage enterprise AI tool and enterprise tool licensing, access controls and usage monitoring across all embedded teams
• Build and maintain the company AI policy, including human-in-the-loop safeguards, workflow audits and tool usage reporting standards, applied consistently across every client account
• Build and maintain the company’s data privacy policy, ensuring data privacy compliance across all tools and platforms
• Set data governance standards for country and account teams to implement locally across India, Singapore and other APAC delivery hubs
• Own group-level compliance across enterprise client relationships, including data residency, cross-border data transfer and client-specific security requirements
• Partner with the AI Strategy & Implementation Manager to evaluate new AI tools before they enter the tested toolset, maintaining tool-agnostic governance as new tools are added
• Manage security incidents, as well as access provisioning and revocation, across a distributed, multi-market talent bench
• Act as the central point of contact for client security and compliance audits across all accounts
• Maintain and audit data governance and security across all external tools

You:

• BA/BS degree in Information Technology, Computer Science, Information Security or a related field, or equivalent experience
• 7+ years’ experience in IT management, information security or data governance, ideally operating across multiple markets or business units
• Working knowledge of AI tool risk assessment, including prompt injection, data leakage and model access controls
• Proven experience building group-wide policy that is implemented consistently across regional or country teams
• Comfortable acting as the governance backbone for a fast-moving, embedded-team business model at scale
• Prior experience in a services, agency or in-house marketing environment is a plus

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email.  If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.