Front Desk Receptionist

Front Desk Receptionist and Test Proctor

Stanbridge University is seeking a dependable, service-oriented Front Desk Receptionist and Test Proctor to support front desk operations, student and visitor services, and university testing activities. This position serves as an important first point of contact for students, applicants, visitors, faculty, and staff while helping ensure a professional, organized, and welcoming campus environment.

The ideal candidate is organized, personable, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment. This role requires strong customer service skills, professionalism, discretion, and the ability to work both independently and collaboratively.

Employment Status: Part-Time, Hourly, Non-Exempt
Compensation: $21.00–$23.00 per hour, depending on experience
Schedule: Monday–Thursday, 4:00 p.m.–8:00 p.m.; Saturday, 8:30 a.m.–2:00 p.m., with occasional Saturdays from 8:30 a.m.–4:30 p.m.
Reports To: Associate Directors of Admissions

Essential Functions

• Serve as a professional and welcoming first point of contact for students, applicants, visitors, faculty, and staff.
• Manage front desk operations, including answering and directing telephone calls, greeting visitors, responding to general inquiries, and supporting routine campus communications.
• Proctor university admissions, acceptance, and course make-up examinations in accordance with established testing procedures and standards.
• Maintain an appropriate testing environment and ensure testing procedures are followed consistently.
• Collect, organize, maintain, and track Admissions-related data, records, and documentation.
• Maintain electronic and physical files for incoming cohorts, including identifying, tracking, and following up on missing documentation.
• Prepare, review, and summarize departmental information and reports as requested by leadership.
• Coordinate calendars and schedule appointments for department leadership.
• Assist with the coordination and implementation of departmental meetings, events, and other functions.
• Record accurate meeting minutes and distribute documentation as appropriate.
• Provide coverage for the main reception desk as needed.
• Participate in departmental projects and provide general administrative support as assigned.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service, reception, administrative support, education, or a related environment preferred.
• Strong customer service and interpersonal skills with the ability to interact professionally with diverse populations.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and responsibilities simultaneously.
• Proficiency with Microsoft Office, including Word and Excel, and the ability to learn university systems and technology.
• Working knowledge of standard office procedures and equipment.
• Ability to handle confidential or sensitive information with appropriate discretion.
• Ability to work independently while contributing effectively within a team environment.
• Dependable and able to consistently work the required evening and Saturday schedule.

Conditions of Employment

• A job-related assessment may be required during the interview process.
• Must be able to perform each essential duty satisfactorily and be physically present in the office unless otherwise noted.
• Employment Authorization: Applicants must be legally authorized to work in the United States. Stanbridge University does not provide employment-based immigration sponsorship or participate in employer-sponsored or employer-dependent work authorization programs.
• Sponsorship: Sponsorship now or in the future could include having Stanbridge University sponsor, complete employer documentation, provide attestations or training plans, or otherwise participate in a work-authorization or employment-based immigration program in order for an individual to begin or continue employment. Stanbridge University does not provide any such sponsorship.
• Employment verification will be conducted to validate work experience per applicable accreditation standards.
• Offers of employment are contingent upon the successful completion of a background check.
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service to determine U.S. degree equivalency and applicable subject-area coursework.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• Work is primarily performed in a professional office and higher education environment.
• Duties typically involve working at a reception desk, testing area, or computer workstation.
• The position requires frequent interaction with students, applicants, visitors, faculty, and staff and may involve frequent interruptions, telephone activity, office equipment, and competing priorities.
• Regular and reliable on-site attendance is required to perform the essential functions of the position.

Physical Demands

• Regularly sits for extended periods and walks short distances throughout the workday.
• Frequently uses hands and fingers to operate a computer keyboard, telephone, and other office equipment.
• Must be able to communicate effectively in person and by telephone and visually review printed and electronic information.
• Must be able to lift, carry, and/or move objects weighing up to 10 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Employee Benefits (Part-Time)

• Flexible part-time scheduling opportunities
• Professional development and continuing education support
• Opportunity to make a meaningful impact on students and the university community
• Collaborative and mission-driven academic environment
• Access to university learning technologies and resources
• Networking and interdisciplinary collaboration opportunities
• Participation in university events, employee engagement activities, and professional workshops
• Work/Life Balance initiatives
• Employee Assistance and wellness resources, where applicable

Institutional Values

• Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our commitment to honoring the diverse backgrounds and perspectives of our students, faculty, staff, and surrounding communities. We strive to foster an inclusive learning and working environment and uphold anti-discrimination practices throughout university life.
• Innovation and Technology: We embrace innovative technologies and learning environments that enhance the student experience, including interactive, hands-on learning, virtual reality, and simulation-based education, helping prepare students for the evolving demands of modern healthcare practice.
• Community Engagement: Through initiatives such as Stanbridge outREACH, students are encouraged to serve local and global communities while developing compassion, civic responsibility, and social awareness.

Equal Opportunity Employer

Stanbridge University is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other status protected by applicable law. All qualified applicants are encouraged to apply.