Telesales Executive

Job Description:  

• Act as main contact for DHL of small trading accounts under Telesales, responding and satisfying their sales and post-sales requirements  

• Manage multi-channel customers by phone or direct mail  

• Provide customer oriented service at all times for multi-channel customers  

• Ensure co-operation with other members of the sales team and throughout the sales force.  

• Build and maintain strong vendor-client relationships.  

• Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.  

• Quantify express revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.  

• Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organization