Care for Customer Specialist

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Join Business & Private Bank and help deliver our growth ambitions by backing Australian businesses and private clients with the insights, solutions and support they need to move forward. We play a critical role in delivering the ANZ 2030 Strategy and you’ll be part of a team guided by our values to put customers first, deliver with excellence, own the outcome and work as one. 

About the Role

As a Care for Customer Specialist, your core responsibility is sales, relationship building, and business growth. You will conduct in‑depth reviews of each customer’s business and banking needs, focusing on identifying opportunities to strengthen the partnership and position ANZ as their main financial institution. A major part of the role includes opening business accounts for both new‑to‑bank and existing customers to support their ongoing transactional needs. You will also be responsible for timely actioning of leads and customer requests to action and deliver an exceptional customer experience.

You will also drive customer activation and engagement through quality onboarding conversations and timely check‑ins. By uncovering cross‑sell opportunities and educating customers on ANZ’s business and digital solutions, you will build confidence, deepen relationships, and win more of the customer’s business.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Type: Permanent Role Location: 839 Collins Street, Melbourne VIC 3008Work Hours: Full time (40 hours/week)

What will your day look like?

• A passion for helping business owners succeed and achieving exceptional customer outcomes. 
• Proven experience leading, coaching and developing high-performing sales and service teams.
• A strong track record of driving business growth and achieving financial targets.
• Strong commercial acumen and the ability to identify and convert customer opportunities.
• Excellent communication, stakeholder management, and relationship-building skills.
• The ability to inspire accountability, manage competing priorities and lead through change.
• Sound knowledge of banking products, customer service best practices, and risk management.
• A growth mindset with a passion for continuous improvement and capability development. 

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Genuine passion for helping business owners start up, grow and run their business
• Strong customer focus and understanding customer needs and ability to complete requests/solution implementation end to end     
• Ideally have a proven track record demonstrating excellent results working on KPIs/targets
• Phone-based customer service experience and financial services exposure are ideal, but not required
• Understanding of small business & commercial markets would be highly regarded

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 125096 .
 

Job Posting End Date

23/10/2026, 11.59pm, (Melbourne Australia)