Customer Service

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Customer Success Associate, you will play a critical role in ensuring our customers derive maximum value from our products and services through exceptional onboarding, proactive engagement, and ongoing relationship management.

This role sits at the intersection of customer experience, client servicing, and regulatory compliance, supporting customer retention, product adoption, and business growth while ensuring adherence to Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) requirements.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full timeRole Location: Singapore

What will your day look like?

As a Customer Success Associate, you will:

• Deliver a seamless onboarding experience for new and existing customers, ensuring KYC requirements are completed accurately and efficiently in line with regulatory and bank policy requirements.
• Support customers in adopting and maximising the value of ANZ's products and services through education, training and ongoing engagement.
• Build and maintain trusted customer relationships, serving as a key contact point for onboarding activities and service-related escalations.
• Partner with Customer Success Managers and Directors to monitor customer success metrics, service performance and customer outcomes.
• Assist in the development and execution of customer retention, cross-sell and upsell initiatives.
• Proactively identify and resolve customer issues, collaborating with internal stakeholders to deliver effective solutions and enhance the customer experience.
• Promote self-service capabilities and digital solutions to improve customer efficiency and satisfaction.
• Work closely with Relationship Managers, Transaction Banking Sales, Product, Operations, Marketing and other internal teams to deliver successful customer outcomes.
• Manage a portfolio of assigned customer accounts, ensuring customers consistently receive value from ANZ's banking solutions and services.
• Foster a customer-centric culture by advocating for customer needs and sharing best practices across the organisation.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong experience within a banking or financial services environment, with hands-on experience in client onboarding, KYC, customer servicing, or relationship management.
• Strong knowledge of banking products and services, including cash management, trade finance, lending, onboarding processes and client documentation requirements.
• Sound understanding of AML, KYC, regulatory obligations and risk management requirements within a financial institution.
• Demonstrated ability to build trusted client relationships and deliver exceptional customer experiences across the customer lifecycle.
• Strong stakeholder management skills with the ability to collaborate effectively across Coverage, Transaction Banking, Product, Operations and other internal teams.
• Excellent verbal and written communication skills, with the confidence to engage customers and senior stakeholders professionally.
• Proven problem-solving and issue-resolution capabilities, with the ability to manage customer escalations through to successful outcomes.
• A customer-centric mindset with a passion for helping clients maximise value from banking products, services and self-service solutions.
• Strong organisational skills and the ability to manage multiple priorities while maintaining high attention to detail and accuracy.
• Analytical capabilities to interpret client information, identify trends, support reporting requirements and contribute to customer success initiatives.
• Adaptability and resilience in navigating changing customer needs, regulatory requirements and business priorities.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124909.

Job Posting End Date

15/10/2026, 11.59pm, (Melbourne Australia)