IT Support Engineer

Antenna Group is a leading international content, media and entertainment organization, owning and operating a diverse portfolio of global media assets across a variety of platforms: Television, Pay TV, OTT, Radio, Cinema Exhibition, Digital, Music, Publishing and Education, throughout Europe, North America and Australia. Antenna Group is currently seeking, to cover the following position:

IT Support Engineer (Village Roadshow Operation Greece)

About the Role

Village Roadshow (member of Antenna Group) is a leading entertainment brand, best known for its cinemas, delivering an unparalleled movie-going experience to over 3 million viewers annually. As we continue to expand our operations and enhance our IT services, we are seeking a skilled and motivated IT Support Engineer to join our team. This role is ideal for an experienced IT professional who can take ownership of day-to-day technical operations across our corporate offices and cinema locations, provide advanced user support, and contribute actively to infrastructure improvements and IT projects. The position combines hands-on technical expertise with strong problem-solving and communication skills, requiring someone who can work independently while collaborating closely with the IT Manager and external technology partners.

Responsibilities:

• Provide second-line technical support to employees across corporate offices and cinema sites, troubleshooting and resolving hardware, software, operating system, network, and application issues.
• Take ownership of technical incidents and service requests, coordinating with vendors or third-party providers when escalation is required.
• Install, configure, maintain, and troubleshoot workstations, POS systems, printers, mobile devices, and other IT equipment.
• Support and maintain the company's LAN/WAN, Wi-Fi, VPN, switching, firewall, and internet connectivity across multiple locations.
• Assist with the administration and monitoring of Windows Server, Active Directory, Microsoft 365, and related infrastructure services.
• Manage user accounts, permissions, security groups, and system access, following company security policies and GDPR requirements.
• Perform routine system administration tasks, including monitoring, patching, backups, and infrastructure health checks.
• Support employee onboarding and offboarding, including account provisioning, access management, equipment preparation, and decommissioning.
• Maintain accurate documentation of IT infrastructure, configurations, assets, licenses, warranties, and support procedures.