Service Delivery Specialist

City : Buzau

State : Buzău (RO-BZ)

Country : Romania (RO)

Requisition Number : 48177

Bunge has an exciting opportunity available for Service Delivery Specialist.  In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities.  Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world.  Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way.  Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.

Overview:

The  Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating systems support, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.

Main Accountabilities:

• Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.

• Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.

• Network Support: Troubleshooting basic network connectivity issues, ensuring network performance by supporting the local physical infrastructure. Some roles may require more in-depth network knowledge especially in plant environment.

• User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.

• Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.