IT Solutions Consultant

Senior IT Solutions Consultant – ServiceNow
Your IT Future, DeliveredWith a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
As we continue to grow, we are looking for a highly skilled Senior IT Solutions Consultant to join our ServiceNow team.
In this role, you will act as a trusted advisor and technical expert, helping design, configure, and implement ServiceNow solutions that meet business requirements and deliver measurable value across DHL Group. You will work closely with the Product Manager and Product Owner to ensure that platform capabilities align with strategic objectives and technical feasibility. This position requires a strong mix of technical expertise, business acumen, and consultative skills. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.
#DHL #DHLITServices #seniorconsultant #servicenow
Your role:

• Serve as the technical lead and subject matter expert for ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, SPM, HRSD, CSM).
• Collaborate with the Product Manager and Product Owner to translate business requirements into scalable and maintainable technical designs. 
• Support the creation of a product roadmap based on the defined requirements and priorities.
• Design and configure ServiceNow applications, workflows, and integrations in line with best practices.
• Conduct solution workshops with stakeholders to validate requirements and propose optimal configurations.
• Provide technical guidance to development teams and ensure adherence to architectural standards.
• Perform impact analysis for new features and changes, ensuring minimal disruption to existing services.
• Work closely with end-users and stakeholders to gather requirements, provide updates, address concerns, and ensure user satisfaction and adoption of new solutions.
• Stay up to date with ServiceNow releases and innovations, advising opportunities for improvement.

As a Senior IT Solutions Consultant, you will work closely with the Product Manager and Product Owner to:

• Validate technical feasibility of roadmap items and provide input on prioritization.
• Ensure alignment between business objectives and technical implementation.
• Participate in release planning and sprint reviews, offering technical insights and recommendations.
• Act as a bridge between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.

Ready to embark on the journey? Here’s what we are looking for:

• Bachelor’s degree in computer science, information technology, or related field.
• Extensive experience (8+ years) in ServiceNow solution design and implementation, ideally across multiple modules.
• Strong understanding of ITIL processes, IT service management principles, and enterprise IT environments.
• Experience with ServiceNow architecture, development best practices, and integration technologies (REST, SOAP).
• Excellent consultative and communication skills, with the ability to engage effectively both technical and business stakeholders.
• Strong problem-solving skills and the ability to make informed decisions.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) are highly desirable.
• Familiarity with agile methodologies and collaborative delivery frameworks.
• Intercultural experience and proven ability to work in globally, distributed, multicultural teams.
• Excellent English language skills (both written and spoken).

An array of benefits for you:

• An extra week of holiday (25 days/year), 6 Self-sickness days, Full compensation for up to 10 days absence due to illness/year, up to 3 additional personal paid days off for long-term service
• Annual bonus
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers; pension/life insurance, medical membership, long-term sickness insurance
• Company car for business & private purposes/car allowance
• Multisport card, Discounts with selected partners, Rewards for work anniversaries, Company events and Health Days, Fruit days, On-time maternity grant, Opportunity to buy Deutsche Post AG shares at a discount, and much more

Great TeamIf the role sounds interesting to you, please let us know and join us in delivering the IT Service Management future of DHL logistics! Your potential future manager, Patrick, cannot wait to speak with you in case this sounds interesting!