Application Support Engineer

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Bring your troubleshooting mindset and technical curiosity to a role where your work helps keep critical systems running around the clock. As part of our Natural Perils team, you'll support the technology behind IAG's Pricing Engine, a platform that powers natural peril, reinsurance and climate modelling capabilities across the business. You'll work across infrastructure, databases, networking and automation, partnering closely with developers and technology teams to resolve issues, improve performance and ensure a seamless experience for users. If you enjoy solving complex technical challenges and making a real impact, we'd love to hear from you This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney).

What You'll Do

• Provide Tier 1 support for a business critical pricing platform, ensuring high availability, operational stability and timely resolution of technical issues
• Monitor and maintain Linux servers, application infrastructure and supporting services to keep systems performing reliably and efficiently.
• Manage PostgreSQL databases, including performance tuning, backup and recovery activities, and ongoing optimisation of platform performance
• Develop and maintain Python and Bash scripts that automate routine tasks and improve operational effectiveness.
• Troubleshoot issues across networking, databases, applications and infrastructure, identifying root causes and implementing sustainable solutions
• Support DevOps practices through CI/CD pipelines, infrastructure automation, version control and collaboration with development teams

What You'll Bring

• Experience supporting applications, infrastructure or production systems within a technology focused environment
• Strong troubleshooting skills and a practical approach to diagnosing and resolving technical issues.
• Knowledge of Linux administration, server management and monitoring tools across complex environments.
• Experience working with PostgreSQL, SQL and database performance optimisation practices
• Exposure to scripting and automation using Python, Bash or similar technologies.
• Familiarity with networking concepts, Git, CI/CD pipelines and modern DevOps practices.
• A collaborative mindset, strong communication skills and a commitment to delivering excellent support outcomes

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply