Facilities and Services Manager

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

Help shape the workplace experience for thousands of people across Australia and New Zealand. This is far more than a traditional facilities management role. You’ll lead a large and diverse workplace operations function, bringing together facilities, hospitality, workplace services, events, catering, sustainability and customer experience into one integrated service. Working across a complex portfolio and extensive partner network, you’ll influence strategy, lead large scale service delivery and create environments where people can do their best work. If you're a commercially minded leader who thrives on operational excellence and exceptional service, this is an opportunity to make a lasting impact. This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne). 

What You'll Do 

• Lead workplace operations and facilities services across a large trans Tasman portfolio, delivering safe, efficient and customer focused workplace experiences. 
• Oversee complex outsourced service delivery models, partnering with vendors to drive performance, accountability and service excellence. 
• Manage workplace services including reception, catering, events, mail services and front of house operations across multiple locations. 
• Build trusted relationships with senior stakeholders, influencing decisions and delivering outcomes that support business priorities. 
• Drive sustainability, continuous improvement and transformation initiatives that enhance workplace experience and operational performance. 
• Lead internal teams and service partners, creating a culture of collaboration, high performance and customer focus. 
• Manage commercial contracts, budgets and supplier relationships to deliver value, mitigate risk and achieve strong business outcomes. 

What You'll Bring 

• Experience leading large multi site facilities, workplace operations or service portfolios. 
• Confidence managing complex vendor relationships and outsourced service delivery models. 
• Strong people leadership skills with experience leading through direct and indirect teams. 
• Ability to balance facilities, hospitality, workplace services and customer experience priorities. 
• Commercial acumen across contract management, budgeting and operational performance. 
• Experience working in corporate real estate, hospitality, retail, aviation, healthcare, education or similar environments. 
• A strategic mindset focused on service excellence, continuous improvement and positive workplace outcomes. 

What We Offer 

• Boosted superannuation with 13% as standard. 
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 
• Up to 50% off personal insurance, including home and motor insurance. 
• • Partner discounts on private health insurance, tech & appliances, and many more. 
• Industry-leading 20 weeks paid parental leave. 
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply 

Applications close: Friday 16 October 2026 11:59PM AEST 

Adjustments and Support  

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.  

More About Us  

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.