Technical 1st-Level Support Engineer

Optasia is a real-time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high-growth markets where formal credit data is limited. Our AI-powered platform turns permitted behavioural data and real-time signals into precise, responsible credit decisions. Embedded within the systems of telcos, banks, digital wallets and other partners, it helps them extend relevant financial services to more people while maintaining strong portfolio control and opens profitable new segments that were previously out of reach. This is how Optasia turns potential into financial progress, responsibly and at scale.

As a member of the Technical 1st-Level Support team in Optasia, you will ensure the highest level of system availability and performance. The Technical 1st-Level Support Engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.

What you will do

• Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
• Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
• Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
• Perform health checks and quality checks procedures to the system in order to verify operational excellence
• Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
• Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
• Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
• Work with case management tools and monitoring tools

What you will bring

• Availability to be on a rotating schedule (shifts)
• 2 years' experience in Technical Support/Network Operations Center
• Good skills in Network Systems
• Good knowledge of Linux and RDBMS
• Good monitoring and analytical skills
• Good written and verbal communication skills
• Passion for learning new technologies and eagerness to collaborate with other creative minds
• Pro-activeness, accountability and results orientation
• Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
• Ability to handle multiple clients, multiple team members and priorities with confidence
• Flexible, eager, ambitious, and adaptable to change
• Excellent judgment, organizational and problem-solving skills

Why Optasia?

Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025.

At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.

Benefits include:

• Work from anywhere policy 
• Competitive remuneration package 
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart