IT Coordinator

Company Overview

Neal R. Gross and Co. is a leading Court Reporting and Transcription services company, having proudly provided nationwide services for more than 45 years and have been regarded as a leading professional court reporting and transcription service company. With headquarters in Washington, DC, we serve private industry, large and small law firms, local, state and federal government agencies, associations, meeting planners, nonprofits, and courts.

Job Overview:

We are seeking a motivated and tech-savvy individual to join our team as an IT Coordinator/Legal Multimedia Specialist. In this role, you will provide technical support to our staff and assist in managing various office tasks and special projects. As a trained Legal A/V Technician, you will use specialized equipment to record proceedings in numerous noteworthy places including legal courts, non-profit board rooms, and even Congressional committee hearings. Cross-trained as a Digital Court Reporter, you will be responsible for attending various legal proceedings and taking notes to enable later transcription. This position is perfect for someone who enjoys working with technology, has excellent organizational skills, and thrives in a dynamic, collaborative work environment.

Location: We are looking for candidates based in the DC Metro Area, Arlington and Alexandria, VA.

Responsibilities include (but are not limited to):

As a Legal Multimedia Specialist, you will:

• Represent the company in a professional manner at a variety of proceedings at a range of locations (primarily in the DMV area, with opportunity for domestic and international travel).

• Operate audio/video equipment to create a recording of client activities, including:

• Set up audio/video equipment in a professional manner and digitally record and report proceedings

• Accurately position and monitor microphone placement for ideal audio capture.

• Establish appropriate video framing consistent with legal videography norms.

• Continuously mix multiple audio tracks and monitor for interference on a portable audio interface.

• Develop and maintain a high-level understanding of audio and video technology, the legal field and company processes

• Actively track and log key legal events during legal proceedings, including notating relevant spellings, the introduction of exhibits, and objections.

• Swear in deponents and faithfully capture their spoken testimony under oath during depositions and other legal proceedings.

• Interact with high-level clients (Federal Govt, State Govt, Private Industry)

• Proofread to ensure quality control on final work product

• Write executive summaries and meeting minutes for a variety of proceedings

As an IT Coordinator, you will:

• Provide technical support to employees regarding hardware, software, and network issues.

• Troubleshoot and resolve IT-related problems promptly.

• Install, configure, and maintain computer systems, printers, and other peripherals.

• Assist in managing and maintaining the company's IT infrastructure, including servers and network devices.

• Conduct regular system updates and ensure software licenses are up to date.

• Assist in data backup and recovery procedures.

• Help Desk Operations:

• Respond to help desk tickets and prioritize tasks based on urgency.

• Communicate technical solutions in a clear and understandable manner to non-technical users.

• Document troubleshooting steps and solutions for future reference.

Requirements

What we look for:

• Experience with office productivity software (e.g., Microsoft Office Suite, Google Workspace) is a plus.

• Previous experience in IT support

• Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).

• Familiarity with networking concepts and troubleshooting.

• Strong attention to detail

• Reliably punctual and deadline-oriented

• Can-do attitude and excellent work-ethic

• Ability to work independently

• Organizational and time-management aptitude

• Exceptional problem-solving and communication skills

• Excellent English language skills

• Proficient with technology

• Ability to pass security screening for access to client sites, including government buildings

Nice to have:

• Familiarity with and passion for the legal industry
• Comfortable with audio/video technologies (experience doing A/V for theatre or live music is a plus!)
• A reliable mode of transportation and the ability to lift up to 50lbs
• Fluency in foreign languages

Benefits

We also have great benefits so you can focus on doing your best work:

• Competitive compensation
• Medical, dental insurance
• 401k with employer matching
• Flexible vacation scheduling
• Job security for good performers, with many employees of 10+ years tenure
• Occasional remote work, schedule varies day to day
• A company with a growing, dynamic work environment, and a team of intellectually curious, supportive colleagues!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.