Technical Account Manager

About the Role

The Technical Account Manager (TAM) is a deeply technical post-sales role focused on driving successful adoption of Azul Prime within a portfolio of strategic customers. Unlike a traditional TAM role, this position is hands-on and technical first. You will spend the majority of your time engaged with customer engineering teams on JVM performance tuning, troubleshooting, reliability engineering, and architectural guidance. Strong relationship skills matter, but it is technical credibility with developers, SREs, and architects that makes this role successful.

You will be trusted by Azul’s most important accounts to ensure that their mission-critical Java applications run on Prime with the best possible performance, stability, and cost efficiency. And you will serve as the bridge between customers and Azul’s engineering organization, feeding real-world insights back into the product.

What Makes This Role Different

• Technical depth first. Expect to spend significant time reading thread dumps, GC logs, and flight recordings — not building slide decks.
• Direct partnership with Azul engineering. You will work side-by-side with our runtime, GC, JIT compiler, and tooling teams on complex customer issues.
• Ownership of technical outcomes. You own production adoption of Azul Prime within your accounts — from candidate application selection through successful rollout and ongoing optimization.

Key Responsibilities

Strategic Account Ownership

• Own a portfolio of named strategic customers, with flexibility to engage additional high-value Azul Prime customers as opportunities arise.
• Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects.
• Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities.

Technical Leadership

• Serve as the primary technical advisor for Azul Prime across your accounts.
• Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale.
• Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
• Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment.

Product & Engineering Partnership

• Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues.
• Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap.