Operations Manager, Medical Records

Full-Time | Tempe, AZ

About Basata

At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.

We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.

About the Role


Our AI does the first pass on medical records and documents for multiple medical practices: it reads, sorts, and files them. You'll run the team of Medical Assistants who supervise that work, checking the AI's output, handling the exceptions it can't, and making sure every record is right. Your job is to make this team run like a top-performing medical records department: the right training, clear procedures, measurable KPIs, and tight turnaround times.

When a new practice joins us, you'll learn how they handle records today, set up their process on our side, and train the team so they deliver from day one. This role is a great fit if you've led an HIM department, managed a large practice, or run operations at a health system, and want to bring that experience to a growing healthcare company.

What You'll Do

• Lead and grow a team of Medical Assistants who review and approve AI-processed documents and medical records for multiple medical practices

• Build training programs and step-by-step procedures (SOPs) that teach the team when to trust the AI, when to correct it, and how to handle exceptions

• Set KPIs and service levels (SLAs) for accuracy and turnaround time across the team and the AI, track them daily, and fix problems fast

• Spot patterns in AI errors and work with our product team to make the AI more accurate over time

• Onboard new practices: learn how they handle records today, set up their process with us, and train the team before go-live

• Be the main operations contact for each practice: answer questions, resolve escalations, and report on performance

• Plan staffing, scheduling, and workload so the team keeps up as we add new practices

• Keep all work compliant with HIPAA and medical records regulations

What We're Looking For

• 5+ years leading healthcare operations as an HIM or medical records director/manager, practice manager, or operations manager at a large practice or health system