Patient Experience Executive

About SSO

Specialty Surgical Oncology (SSO) is one of India’s fastest-growing platforms delivering affordable, high-quality cancer care, headquartered in Mumbai. Founded and led by a distinguished team of oncologists and healthcare experts, SSO is redefining surgical oncology through deep clinical expertise, doctor-led leadership, and scalable, patient-centric models.

With a strong presence across Mumbai (Ghatkopar, Thane, Andheri, and upcoming centers in South Mumbai and Ahmedabad) and Tier 2 cities like Nagpur and Belgaum.

Its founding team brings 10,000+ surgeries of collective experience from premier institutions like Tata Memorial, Saifee, and Breach Candy. As we expand, SSO offers an extraordinary opportunity for like-minded professionals to join a mission-driven organization shaping the future of oncology in India — grounded in excellence, empathy, and innovation.

Role

We are looking for a warm, articulate, and service-oriented Patient Experience Executive to be the first point of contact for patients and caregivers at our centre. You will play a key role in ensuring every patient journey is smooth, empathetic, and well-supported — from consultation to discharge.

Key responsibilities:

Greet and counsel every patient and family entering the centre with warmth and professionalism

Guide patients through their OPD visit, surgical counselling, and quote discussions

Ensure follow through on diagnostics, insurance paperwork, and discharge protocols

Handle relatives/caregivers with empathy and patience — especially during wait periods

Help convert OPD consults into IPD bookings by providing reassurance and clarity

Requirements

1–3 years of experience in hospitality, healthcare, or guest relations

Comfortable handling patient-facing interactions and emotional conversations

Well-spoken in English, Hindi, and local language (Marathi/Gujarati preferred)

Only female candidates are preferred