Modern Workplace Engineer

Who are we?👋

Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. 

Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. 

Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. 

Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.

Where you come in

As our Associate Modern Workplace Engineer, you're the first point of contact for tech support here at Ki. You’ll handle first and second-line incidents and service requests for about 450 of our colleagues, across our London office and those working remotely. This hands-on support role is all about keeping our end-user devices, Microsoft 365, and collaboration tools running smoothly while managing access requests in line with our service levels and escalation paths.

We run a modern, cloud-managed estate (using Microsoft Intune, Entra ID, NinjaOne, and Freshservice) with absolutely no legacy, on-premises desktop systems. Because we're an automation-first team, you’ll spend as much time using and improving automated workflows as you will fixing individual issues. Our people are technically capable, and they look to us for quick, smart support that's clearly explained. If you love finding solutions, exploring new ways to automate, and making technology seamless for everyone, you'll fit right in. We're here to support you as you learn, grow, and help us scale our modern workplace.

What you will be doing 🖋️

• Act as the first point of contact for technology incidents and service requests raised through Freshservice, Slack, email and in person, triaging and prioritising accurately and setting clear expectations with our colleagues.
• Resolve 1st line issues at first contact wherever possible, including password resets, MFA and account lockouts, licence and application access, printing, and meeting room and AV support.
• Diagnose and resolve 2nd line issues across Windows 11 and macOS devices, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and business applications, escalating to the Modern Workplace Engineer or to Security with a clear, documented account of what has already been tried.