IT Systems Analyst

DataLab USA_™_ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.   We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA_™_ has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.   **No sponsorship available for this position** **Candidate must be local to Germantown, MD**

Key Responsibilities

• Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
• Troubleshoot applications and operating systems while providing technical user support
• Conduct remote support sessions using remote session tools and perform software and system deployment/patching
• Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
• Document technical procedures and solutions clearly and communicate effectively with team members and end users
• Participate in after-hours on-call rotation and research and resolve technical problems independently
• Maintain documented processes within audited environments

Required Skills & Qualifications

• 1–3 years of experience in IT support, desktop management, or systems administration
• Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
• Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
• Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
• Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
• Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
• Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
•  Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
• Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation