Account Manager

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about owning a book of business, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management

You will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross-sale opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals. Success is measured through net retention targets tied directly to the performance of your assigned accounts.

Key responsibilities and accountabilities:

• Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.

• Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long-term partnerships.

• Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.

• Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.

• Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.

• Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.

• Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.

• Participate in team meetings and collaborative projects that help improve sales processes and overall performance.

• Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.

• Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.