Sales & Customer Service Representative

SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families.

As we continue to grow, we’re looking for a driven, sales-oriented Sales & Customer Service Representative who thrives in a fast-paced environment and is motivated by results.

Drive Enrollment Growth

• Conduct high-volume inbound and outbound calls, emails, and follow-ups
• Convert inquiries into registrations for camps, leagues, and programs

Lead Generation & Pipeline Management

• Proactively generate new leads through outreach and follow-ups
• Build, manage, and maintain a healthy sales pipeline
• Track all interactions accurately using CRM systems

Customer Relationship Building

• Build strong rapport with parents and guardians
• Understand customer needs and recommend best-fit programs
• Deliver a high-energy, positive, and professional experience

Sales Execution

• Confidently present program offerings and value propositions
• Overcome objections and close enrollments
• Consistently meet or exceed individual sales targets

Bilingual Customer Support

• Communicate fluently in both English and Spanish
• Ensure all families feel supported, informed, and confident

Cross-Team Collaboration

• Work closely with operations and program teams
• Share customer insights and feedback to improve offerings

Requirements

• Strong competitive drive — You’re motivated by goals, enjoy a challenge, and have a natural desire to win.

• Sales instincts or experience — Whether you’ve sold camp spots, sports programs, or fundraised for a team, you know how to connect with people and get them excited.

• Comfortable generating leads and making outreach — You’re not afraid to make the first move, whether it’s a phone call, email, or in-person conversation.

• Ability to build rapport with families — You can talk to parents with ease, listen to their needs, and guide them to the right solution.

• Strong communication and interpersonal skills — You’re great with people, clear in your message, and comfortable speaking with both adults and kids.

• Fluent in English and Spanish — You can confidently communicate with families in both languages.

• Team player who takes initiative — You bring energy to a group but can also work independently and stay focused without micromanagement.

• Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first:

• Culture Index survey

• Skills game assessment

Benefits

Compensation: Competitive based on experience plus commission structure