Customer Service

Company Description

KOSTAL is a leader in the Automotive industry generated from German multinational company, with 44 locations in 20 countries, we have reached more that 3.300 million sales in 2022 and aiming more the upcoming years, with a platform of 19100 employees, and more that 10% of the revenue are re-invested in the R&D.

With decades of experience in the assembly of switches for a big variety of customers, our Moroccan division was developed to be one the best KOSTAL sites worldwide.

We are committed to stand out from the rest and value our customers, we have made it priority to understand our customer’s need and rise to that level in every challenge.

If you’re dynamic, motivated, willing to learn and to be part of our next success, We invite you to apply, come, join to participate in our mutual development.

Job Description

• Lead the APL2 / Customer Logistics team and manage daily customer requirements and priorities.
• Monitor customer EDI/releases, orders, backlogs and delivery schedules.
• Ensure customer demand is correctly reflected in the production planning and shipment priorities.
• Coordinate with Production to establish and follow the production plan according to customer demand, available capacity and material availability.
• Work closely with APL1 / Supplier Logistics to identify material shortages that could affect customer deliveries.
• Maintain clear visibility of customer coverage, safety stock, backlog and shortage risks by customer/project.
• Proactively escalate potential customer stoppages and establish recovery/action plans.
• Coordinate premium/urgent transportation when required while minimizing logistics costs.
• Ensure reliable communication with customers regarding delivery status, shortages and recovery plans.
• Lead daily logistics/customer-service follow-up and cross-functional escalation meetings when necessary.
• Monitor and improve KPIs such as OTD/customer delivery performance, backlog, premium freight, customer complaints and inventory.
• Support new projects, ramp-ups, production transfers and changes in customer demand.
• Drive continuous improvement and standardization within APL2 processes.

Qualifications

• Bachelor’s or Master’s degree in Logistics, Supply Chain, Industrial Engineering or equivalent.
• Solid experience in automotive customer logistics / customer service / production planning.
• Previous team leadership experience strongly preferred.
• Strong knowledge of SAP, MRP, EDI and production planning.
• Good understanding of automotive supply-chain requirements and customer escalation management.