Workplace Hospitality Team

The Workplace Hospitality Team Lead provides professional, high-quality support to employees, visitors, and internal stakeholders in a fast-paced corporate environment. This highly visible role blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service to employees, clients, and guests.

In this location, concierge team members report directly to the Team Lead, who is responsible for providing day-to-day guidance, support, and oversight to ensure consistent service delivery and adherence to operational standards.

As the go-to resource for team members and clients alike, the Team Lead leads by example: taking initiative, managing administrative tasks, promoting concierge services through tabling events, and representing as the face of the Greet Hub with warmth, efficiency, and expertise.

If you thrive in a leadership role that blends service, organization, and visibility, this position offers the opportunity to elevate the employee experience and support a high-performing workplace culture.

Work Environment

This role is based onsite in a professional corporate office environment. The Workplace Hospitality Team Lead is expected to maintain a visible, welcoming presence and support both daily operations and service delivery throughout the workday.

The starting pay for this role is $21 /hr with an attractive schedule of Monday to Friday. Flexibility may be required based on business needs, staff coverage, and onsite events.

Job Duties:

Operational Support

• Provide a warm, polished, and professional welcome to all employees, visitors, and vendors, setting the standard for a five-star workplace experience.

• Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences.

• Respond to employee requests in a timely, courteous, and professional manner.

• Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces.

• Support new hire tours and assist with visitor or group arrivals as needed.

• Stay informed about building activities, workplace updates, and local resources that may support employees.

• Assist with monthly tabling events to promote concierge services and engage employees.

• Ensure the front desk is never left unattended,

• Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges.