Program Analyst

DEPARTMENT OVERVIEW

The Department of Pathology is a major academic department in the School of Medicine - actively engaged in clinical, research, and teaching activities, and is directly responsible for over 350 academic, student, and staff personnel at multiple sites (Parnassus, Mt. Zion, China Basin, Mission Bay, MCB, ZSFG, and VAMC). The Department also has joint responsibility with the Medical Center in overseeing Pathology clinical operations which consists of: Surgical Pathology (Gross-Cutting Labs, IPOX Lab, Histology Lab), Autopsy, Cytopathology, Neuropathology, Renal/EM Pathology, and Molecular Pathology. The Department also manages the independent Dermatopathology service. The Department of Pathology at UCSF aims to achieve the highest standards in patient care, research and education. The Department provides diagnostic pathology services in a wide variety of subspecialties with highly trained subspecialists who are recognized nationally and internationally for their expertise. 

The Department’s research programs are diverse and interface with a wealth of basic and translational research programs that are a hallmark of UCSF. Our educational programs include a research-intensive academic residency program and fellowships in cytopathology, dermatopathology, gastrointestinal and liver pathology, gynecologic pathology, neuropathology, and surgical pathology.

The Department of Medicine (DOM) is the largest department in the School of Medicine (SOM) here at UCSF, with more than 600 full-time faculty. The mission of the Department includes research, teaching, patient care, and public service. The Department has a decentralized organizational structure across four locations (Mission Bay, Parnassus Heights, San Francisco Veterans Affairs Health Care System, and the Zuckerberg San Francisco General) and approximately 38 divisions. UCSF DOM has consistently ranked among the top four departments of medicine in the country. Authority and accountability of the Department rests with the Department Chair (leads Parnassus Heights site) and directs the Vice Chairs/Chiefs at the SFVAHCS and ZSFG.

The Division of General Internal Medicine (DGIM) is one of the divisions within DOM and SOM. DGIM, one of the larger Divisions in DOM, is home to a spectacular group of faculty, learners, and staff committed to outstanding patient care, research, and education. DGIM is a national leader in clinical care, education, and research, and our mission is to provide high quality and accessible clinical care, train the future leaders of primary care, and to conduct cutting- edge research in wide variety of disciplines, including the aspects of health outcomes related to socioeconomic and ethnic factors. DGIM has more than 75 faculty, almost 45 MSPs/VCPs/post-doctoral trainees, over 70 learners, and 150+ staff (both Campus and Health) and we serve more than 25,000 diverse patients, with expenditures over $33M.

JOB SUMMARY

Involves analytical studies on a variety of policies, projects, programs and issues in support of a function, research initiative, program and / or organizational unit, or in research of new or changing systems and programs. Assists in policy and program planning, development, administration, management and implementation; interprets, monitors and analyzes information regarding policies and procedures and provides consultative services to department administrators and other stakeholders.

Responsibilities

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job.  The functions should add up to 100%.

% 

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

20

 

Support service design and implementation activities (Discover → Deliver phases) at the clinic sites

20

 

Perform project management activities and stakeholder coordination, including meeting coordination, documentation, and communication across UCSF teams, eConsult vendor, and clinic sites

10

 

Assist with UI/UX optimization and usability testing efforts under the direction of the Service Designer

10

 

Support workflow assessments, pilot implementation, and continuous improvement activities, including gathering input and documenting findings

10

 

Provide administrative and operational support to the WestGEN Program Director (PD), including communications and day-to-day program activities

0

 

 

20

 

Support eConsult data collection and basic data management, including compiling, tracking, and organizing data from the vendor and clinic sites

10

 

Provide cross-team coordination and general research/program support, including tracking tasks and assisting with deliverables

100%

 

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Skills to learn organization-specific and other computer application programs.
• Basic communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Basic skills to analyze and research information and learn to synthesize large amounts of data with strong attention to detail.
• Basic program and project management skills.
• Acquiring knowledge of applicable policy analysis techniques.
• Knowledge in human centered design and user experience with digital technology