Account Executive

Job Brief:

We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network.

Your Responsibilities:

Account Support – eCommerce & Cross-Border

• Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers.
• Support in executing strategic account plans and onboarding new clients.
• Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly.
• Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively.
• Maintain accurate client records, contact databases, and account activity logs in the CRM.

Revenue Support

• Assist in identifying upsell and cross-sell opportunities within existing accounts.
• Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions.
• Track and report on account revenue performance against targets on a regular basis.

Customer Relationship Management

• Act as a first point of contact for day-to-day client queries and service-level concerns.
• Develop a strong understanding of each client's logistics requirements and business model.
• Escalate complex issues with a clear summary and recommended resolution.
• Contribute to process improvements that enhance client satisfaction and delivery efficiency.

Reporting & Pipeline

• Maintain and update CRM data, sales pipelines, and activity reports consistently.
• Prepare weekly account status updates and performance dashboards for senior review.
• Track client onboarding milestones and ensure all documentation is in order.

Stakeholder Coordination

• Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts.
• Support representation at industry events, trade shows, and client meetings as required.

Requirements

Your Qualifications:

• Bachelor's degree in Business, Logistics, Marketing, or a related field.
• 1–3 years of experience in account management, logistics coordination, or client-facing sales roles.