IT Infrastructure Support

With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

• Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
• Coordinate the daily support workload, setting priorities and assigning work across the team
• Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
• Escalate unresolved or complex issues through the appropriate channels when needed
• Oversee user onboarding and offboarding activities
• Organise the preparation and delivery of workstations, laptops, and other IT equipment
• Use Microsoft Intune for device management and application deployment across the organisation
• Maintain the global IT asset inventory
• Track software licence allocation and keep licence records accurate
• Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
• Provide training and technical guidance to the Support Team on IT operational systems and procedures
• Take part in the change management process
• Support backup management, disaster recovery, and business continuity procedures
• Keep monitoring systems running to help ensure system availability and reliability
• Contribute to IT infrastructure upgrades and migrations
• Ensure the team follows IT security standards and best practices

Requirements

• Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
• Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
• Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
• Proficiency administering Google Workspace, including user accounts, groups, access, and core services
• Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
• A track record of coordinating user onboarding, offboarding, and IT equipment deployment
• Background managing IT asset inventories and software licence records
• Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management