IT Help Desk Tier 1

Why Siepe

Siepe is a fast-growing technology company helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the real-time insights and operational visibility they need to make better decisions faster.

Our clients manage billions in assets and rely on Siepe for critical technology, data, and operational workflows. We serve sophisticated global clients and move quickly, challenge how things are done, and give people meaningful ownership and the opportunity to make a real impact.

What You'll Get

Impactful work on problems that matter. Direct visibility into how your contributions affect clients and real input on decisions. Competitive pay, great benefits, and opportunities to learn and take on more as Siepe grows. Teammates who are sharp and collaborative, whether they come from the industry or are charting a new path entirely. You will get to be part of a culture that blends fun with purpose!

How We Show Up

We lead with trust, transparency, and a team-first mindset. We communicate early, follow through on our commitments, and take ownership of outcomes - not just execute. When there’s a problem, we bring ideas and solutions, ask the next question, and keep things moving. We stay curious, challenge ideas, and prioritize what’s best for our clients and Siepe. We move with urgency, learn as we go, and work together to leave things better than we found them.

Who We Are Looking For

We're seeking a customer service–focused professional to serve as our first point of contact for technical support. You'll provide white-glove support - remotely and on-site - to our U.S.-based clients and Siepe employees in cloud-first environments, combining strong technical problem-solving with exceptional communication skills.

 

What You'll Be Doing

• Deliver exceptional support for end users, workstations, conference rooms, and IT managed resources, serving as front-line Service Desk support, dedicated on-site support, and implementation team member.

• Install, configure, and support Windows-based desktop applications and virtual/physical workstations (desktops/laptops with multiple monitors).

• Monitor ticketing systems and infrastructure alerts across all platforms, ensuring timely acknowledgment per SLAs and investigating/escalating issues as required.

• Perform system health checks, routine maintenance, and manage IT inventory in accordance with standard operating procedures and change management processes.