About the Role

We are looking for a highly driven, technically curious, and customer-obsessed Customer Success & Product Manager to join our fast-growing team.

This role sits at the intersection of Customer Success, Product, and Solutions Engineering. You will work closely with customers to understand how they operate, help them get the most value from our platform, and translate their workflows, requirements, and feedback into actionable solutions for our Product and Engineering teams.

You will not simply answer customer questions. You will roll up your sleeves and use the product yourself, build AI-powered workflows, configure integrations, troubleshoot implementations, create demos, and work cross-functionally to turn customer needs into product improvements.

This is an ideal role for someone who is high-ownership, meticulous, technically curious, and comfortable figuring things out without having every step defined for them.

Responsibilities

Key Responsibilities

1. Customer Success & Onboarding

• Respond to customer inquiries and requests quickly and professionally, removing blockers that may delay onboarding or product adoption.

• Own customer requests from initial inquiry through resolution, ensuring clear follow-through and communication.

• Build strong relationships with customers and develop a deep understanding of their businesses, workflows, goals, and pain points.

• Proactively identify opportunities to improve customer adoption, engagement, and satisfaction.

• Help customers understand and maximize the capabilities of the platform.

• Identify opportunities to expand customer usage and recommend higher-tier plans or additional capabilities when appropriate.

2. Product Implementation & Technical Solutions

• Become an expert user of our Central products, including advanced functionality and integrations.

• Build and configure workflows on behalf of customers.

• Work with advanced capabilities such as:

  • AI prompting and prompt optimization

  • Webhooks

  • APIs and API connections

  • Zapier and other third-party integrations

  • Scripting and automation

  • Account and workflow configuration