Application Support Engineer
Posted 16 Sep 2026
Advertised as “Application Support Engineer (L2/L3) - .NET Fullstack”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 4–8 yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
No salary listed for this role.
Allata is a global consulting and technology services firm founded in 2016, with 350+ employees across the US, India, and Argentina. We partner with some of the world's largest enterprises to move AI from idea to production — building intelligent agents, data foundations, and governance frameworks that scale. Our teams work at the intersection of strategy, engineering, data, and design, helping clients modernize their technology, unlock data value, and create meaningful digital experiences. At Allata, you'll join an agile, cross-functional team that works closely alongside clients — making a real impact and building lasting partnerships.
We at IMRIEL (An Allata Company) have cultivated an exceptional environment with advanced technologies and driven by a culture of continuous learning, collaboration, and engineering excellence. We are looking for a smart, passionate, and analytical Application Support Engineer (L2/L3) who thrives on solving complex problems, optimizing high-performing systems, and maintaining production resilience for enterprise-grade applications.
If you are energized by deep technical troubleshooting, modern cloud architecture, and continuously sharpening your skills with cutting-edge engineering tools, this opportunity is for you.
Experience: 4 to 8 years.
Location: Pune
Key Responsibilities:
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L2/L3 Support & Multi-Project Triage: Support and own incident triage, root-cause analysis (RCA), log analysis, and defect resolution across multiple concurrent client projects, APIs, microservices, and Azure cloud infrastructure.
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.NET & Frontend Engineering: Maintain and enhance backend APIs and web applications built with .NET 8/7/6, C#, ASP.NET Core, EF Core, and modern frontend frameworks (Angular or React).
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AI-Assisted Development (AIED): Leverage AI tools (GitHub Copilot, Claude, Cursor) to accelerate debugging, code refactoring, log analysis, automated testing, and RCA documentation.
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Performance Tuning & Observability: Optimize SQL Server queries, execution plans, indexing, and caching; monitor application health using App Insights, New Relic, or ELK.
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Cloud, DevOps & Containers: Support Azure services (App Services, Functions, Key Vault, Service Bus), maintain Azure DevOps / GitHub Actions CI/CD pipelines, and support Docker/Kubernetes container deployments.
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Operations, Security & Mentorship: Adhere to ITSM/SLA standards using Helpdesk tools, enforce OWASP security and OAuth 2.0 practices, maintain runbooks/SOPs, and mentor junior engineers.