Workplace Technology Analyst

About Moneybox At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more – more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.

**Job Brief
**

At Moneybox, we help over a million people save and invest for their future. Behind the scenes, our 450+ colleagues rely on our in-house Workplace Tech team to give them the tools they need to do their best work.

We’re a small, hands-on team that takes ownership and gets things done. From setting up a new joiner’s first laptop to managing the security and identity tools that protect an FCA-regulated business, we make sure our technology works for everyone.

We’re looking for a proactive Workplace Tech Analyst to join us. You’ll be a go-to person for colleagues when technical issues arise, taking ownership and making sure problems are resolved properly. You’ll see the impact of your work every day, with opportunities to develop your skills in security, identity and infrastructure as the team evolves.

Hybrid working & hours

This role is based in our London office for three days and two days from home per week.
Hours are: 09:00 to 17:30 with 08:00 to 16:30 being required once a month (first Thursday of the month)

What you'll do

As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. We're an FCA-regulated business, so security and access control matter: getting the details right is as important as getting things fixed quickly. Here’s a snapshot of how you’ll contribute:- Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions.

• Own your tickets from pickup to closure, keeping requesters and the team updated with clear notes at every stage and keeping our Service Level Agreements (SLAs) front and centre.