Pay Success Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.   Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Coupa Pay Success Manager at Coupa: 

Coupa Pay is the leading global payments platform that offers a one-stop-shop for all B2B payments and financing needs for Coupa customers. Coupa has partnered with leading global financial institutions in order to deliver customer value and success while meeting the changing needs of our customers.

The Coupa Pay Success Manager will be part of a team responsible for helping customers drive ongoing adoption and innovation to achieve the greatest value from their use of Coupa Pay through value optimization, adoption program planning and solution expertise.

What You'll Do:

• Serve as a strategic advisor to customers by driving adoption, optimizing configuration, and aligning Coupa Pay usage with business goals.

• Manage multiple customer engagements using strong project management practices, including regular status updates, adoption plans, and action tracking.

• Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement.

• Deliver compelling, data-driven insights to identify opportunities for improvement and enhance customer value realization.

• Collaborate with internal teams and forge strong customer relationships to support growth, self-sufficiency, and long-term success.

What You Will Bring to Coupa:

• 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT, with a strong preference for a background in both procurement and AP.

• Proven client management skills with the ability to drive continuous improvement and thrive in fast-paced, high-growth environments.

• Strong communication, organizational skills, attention to detail, and a passion for problem-solving and understanding core processes.

• Experience with SaaS solutions, software configuration, and delivering product demonstrations; familiarity with financial/accounting and CRM systems (e.g., Salesforce).

• Proficiency in Excel and a goal-oriented mindset with a collaborative, curious, and adaptable approach.

• Knowledge of SQL, PHP or other programming languages is a plus.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.   At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:   Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.   Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.    Please be advised that inquiries or resumes from recruiters will not be accepted.   By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.