Technical Account Manager

Intelligence Center X is Siemens' platform for the agentic enterprise

 

The next wave of enterprise software isn't about writing more code — it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and act on their own. Intelligence Center X delivers that today, through five capabilities — an Enterprise Knowledge Graph, AI/ML, agentic application development, orchestration, and governance — that together move enterprises from static software to intelligent, autonomous systems.

For the customers we serve, that shift shows up in very concrete ways: engineers and data leaders who can finally find and trust the data buried across decades of enterprise systems; teams that go from idea to working application in days instead of quarters; and AI initiatives that move out of pilot purgatory and into production because the underlying data and governance can actually support them. Whether you're building this platform, proving its value to customers, or bringing it to market through our partner ecosystem, your work directly drives those outcomes for some of the most complex organizations in the world.

This is one of the most ambitious enterprise AI platforms in the market — built on decades of deep domain expertise across industries as varied as manufacturing, banking, insurance, financial services, and healthcare, and already running in production at real scale for organizations with some of the most demanding data and compliance requirements in the world. If you want to work at the intersection of enterprise AI, knowledge graphs, and agentic applications — with real customers and real production stakes, across nearly every major industry — this is where that work is happening.

Technical Account Manager

The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, and AI Cloud. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.

A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams. They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization. Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap.

The TAM serves as the post-sale technical hub, enabling adoption and expansion by providing technical input to the Account Executive and aligning strategies with Expert Services for implementation. They coordinate across Specialists, Renewal Specialists, and Partner AEs for seamless execution and planning, while advising customer architects on product integration without taking ownership of architecture decisions. Acting as the bridge to the Field CTO, the TAM delivers field insights upstream and roadmap context to customers, while commercial aspects like QBRs, CSAT/NPS, upsells, and renewals remain with the AE, Renewal Specialists.SA

Responsibilities

Technical Account Strategy & Planning

• Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor.
• Collaborate with AEs and Partner Managers to align technical adoption and growth priorities.
• Maintain a clear view of customer architecture, advising on product integration.
• Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment.

Adoption & Technical Execution

• Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency.
• Prototype and lightly integrate solutions as needed; engage Specialists for heavy builds.
• Align with Expert Services for implementations, focusing on adoption health.

Footprint Growth & Bid Support

• Shape new technical use cases and identify scaling opportunities across products.
• Route potential commercial signals to the account team and contribute expert technical input on bids and RFx processes.

Internal Operations & Orchestration

• Track adoption health and pipelines while supporting internal reviews and account planning.
• Collaborate across Siemens teams and use internal tools to streamline processes.

Knowledge Sharing & Mentoring

• Share adoption best practices and contribute to playbooks and reference materials.
• Mentor TAMs and team members, driving technical excellence.

Field Signal & Product Feedback

• Capture adoption insights and provide structured feedback to the Field CTO.
• Advocate for customer needs internally, ensuring alignment and addressing blockers.

General

• Uphold Siemens' values, maintain compliance, and complete necessary administrative tasks.

Requirements

Competencies:

• Deep Adoption Expertise: Expertise in the adoption and account discipline, with breadth across all four products and practitioner-level hands-on capability for prototyping, demos, and product work.

• Software, Data & AI Practices: Proficiency in delivery practices and technical execution across software, data, and AI solutions.

• Wider Siemens Portfolio Awareness: Familiarity with the broader Siemens portfolio to identify integration opportunities and adjacent solutions.

• Technical Account Planning: Develop technical account plans and align adoption strategies with customer goals and priorities.

• Architectural Advisory: Advise on architectural landscape mapping and integration of products into customer environments.

• Stakeholder Relationship Management: Build and maintain relationships with senior stakeholders such as CIOs, CTOs, enterprise architects, and business leaders.

• Orchestration & Collaboration: Coordinate across teams (AEs, Specialists, Expert Services, Partner Managers) for seamless execution and adoption.

• Voice-of-Customer Advocacy: Capture structured feedback and represent customer needs to influence product roadmaps while providing technical input to bids and RFx processes.

• Mentoring & Knowledge Sharing: Coach TAM peers, contribute to adoption best practices, and enable customer self-sufficiency.

• Growth Mindset & AI Proficiency: Embrace self-development, a growth mindset, and skilled use of generative AI to improve efficiency and quality in daily work.

Education and Experience:

• Degree in computer science, engineering, or a related field; advanced degrees are welcome.
• Demonstrated experience in technical customer management, consultancy, presales, or similar roles within software or technology.
• Flexible work environment with potential travel as required for customer engagements.