Technical Support Engineer

🧡📦💙Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place. 🚚✨   EasyPost does not consider candidates who misrepresent their identity, experience, employment history, or technical qualifications. Applications containing false information, stolen professional profiles, or unverifiable credentials will be removed from consideration. We conduct early-stage verification of resumes, LinkedIn profiles, GitHub accounts, and other relevant professional information as part of our hiring process.

Position Summary: 

The Technical Support Engineer’s primary responsibility is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution.  TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs. 

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:

o Work with a team of Support Techs and Integration Engineers to support current software.

o Assist with client configurations, daily shipping tasks and troubleshooting technical issues.

o Following up with clients to ensure problems are solved.

o Minor software and database adjustments with guidance of team leadership.

o Testing and deploying software updates.

o Recognize and escalate problems that require immediate action.

o Establishing trust and rapport with customer contacts to ensure confidence in resolving the issue at hand.