IT Service Delivery Analyst
US$70,000 – US$75,000 / yr base salary
Posted 9 Oct 2026
Advertised as “(1116006) Senior IT Service Delivery Analyst”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 10+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$70,000 – US$75,000 / yr |
|---|
CertificationsITIL
Field of studyOrganizational Management, Service Management, Vendor Management (or related)
Study levelBachelor's
Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Service Delivery Analyst – Product Lifecycle Management (PLM) to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!
Position Overview
The Senior IT Service Delivery Analyst serves within an IT Support organization, working with a global team of IT professionals, engineering professionals, and suppliers to lead technical support and coordination for IT service management and delivery across Product Lifecycle Management applications. The role collaborates closely with the process team and the managed services group.
Key Responsibilities
- Lead problem reviews, root cause analysis, trend analysis, and audits in close partnership with IT support partners.
- Proactively identify and investigate service-related problems, implementing or escalating corrections as appropriate.
- Create, analyze, and report Key Performance Indicators (KPIs) to leadership, translating metrics into actionable improvements.
- Lead IT software application onboarding for engineering applications, working closely with the EAM team, software vendors, and business functions.
- Develop, document, and disseminate onboarding processes and Standard Operating Procedures (SOPs) that adhere to enterprise practices, security, governance, and controls.
- Design, develop, and manage formal IT Service Level Agreements (SLAs) with internal and external customers.
- Manage business relationships with external providers, including vendors, service providers, contractors, consultants, and suppliers.
- Partner with engineering business functions to deliver against business requirements with velocity, accountability, and a strong customer service focus.
Requirements
Required Education & YOE
- Bachelor’s degree in Organizational Management, Service Management, Vendor Management, or a related field.
- AND 10+ years of experience in IT service delivery and service management.
- AND ITIL certification or a similar IT Service Management (ITSM) certification.
Required Experience/Skills
- Experience creating ServiceNow dashboards and using Power BI or other reporting tools.
- Strong working knowledge of ITSM frameworks and the ability to manage IT services and oversee service operations.