Client Success Executive

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Centivo is seeking a Client Success Executive, National Accounts to own and grow our most strategic, high-visibility employer relationships. National accounts represent Centivo’s largest plan sponsors and large enterprise employers with significant employee populations, complex benefit structures, and heightened expectations for executive-level service, data transparency, and proactive partnership.

This role is the primary relationship owner post-implementation, responsible for driving client satisfaction, long-term retention, and strategic account oversight and growth. You will serve as a trusted advisor to senior HR, Benefits, and Finance leaders at large organizations, guiding them through the full lifecycle of their Centivo health plan — from steady-state operations through renewal, performance reviews, and program evolution.

The ideal candidate brings a consultative, executive-ready presence, deep familiarity with self-funded health plan administration, and the ability to orchestrate cross-functional teams to deliver a seamless, white-glove client experience.

Responsibilities Include:

Strategic Relationship Management

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients, owning the overall health, satisfaction, and growth of each relationship.

• Build and maintain multi-threaded relationships across client organizations — including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders — through proactive, strategic engagement and a deep understanding of each client’s business priorities.

• Engage regularly with brokers, consultants, and benefits advisors aligned to national accounts, serving as a knowledgeable partner who reinforces the value of the Centivo solution at every touchpoint.

• Identify and drive opportunities to expand and deepen each client relationship, including increased enrollment, plan design enhancements, geographic growth, and new program adoption.

• Champion the client’s voice internally, advocating for their priorities across Centivo’s product, clinical, operations, and executive leadership teams.

Executive Account Leadership & Renewals

• Lead the end-to-end renewal strategy for each national account, developing a client-specific approach that demonstrates measurable plan performance, validates savings against benchmarks, and positions Centivo for long-term retention.